Privacy Policy

Send it Sweetly®, LTD collects customer information to help us to serve you better. We respect your privacy and are committed to maintaining and using this information responsibly. This privacy policy addresses the use and disclosure of personal information we collect from you. By visiting our website, or providing your information to us, you are accepting the practices described in this privacy policy.

This Privacy Policy (this“Policy”) applies to all account holders, users, customers and visitors (referred to as”you”below) of the Send it Sweetly website accessible at senditsweetly.com, and any other website (all of the foregoing, collectively, the”Send it SweetlyWebsite”) operated or owned by Send it Sweetly, Ltd. (“we”or”Send it Sweetly”), unless contrary or additional policies or provisions are expressly stated to apply at such other websites or with respect to a given web page or feature.

You agree to this Policy by displaying, using or accessing the Send it SweetlyWebsite, by registering for an account at the Send it SweetlyWebsite, by placing an on-line order for any product or service provided by Send it Sweetly, by requesting a Send it Sweetly catalog, by submitting any information or other material to the Send it SweetlyWebsite, or by allowing or authorizing any person to do any of the same on your behalf or for your benefit. If you do not agree with this Policy, please do not register an account on, use, or authorize another on your behalf to use, the Send it SweetlyWebsite or any such services or features. Questions and concerns regarding this Policy should be directed by e-mail to ande@senditsweetly.com.
Send it Sweetly respects your privacy. Any information you give us is held with care and security, and will only be used as described in this Policy or otherwise with your consent. We allow our users to opt-out of many non-critical uses, however, we want to be upfront about the fact that part of the Send it Sweetly business includes leveraging certain aspects of your information for the various commercial purposes described below, which allows us and our partners to present to you other cool products and services that fit the Send it Sweetly philosophy.

Registration and information collected

In order to place an order or to access certain features or services on the Send it SweetlyWebsite, you may be required to first create an account or become a Send it SweetlyWebsite member and complete one or several forms. During registration (and possibly thereafter) you may be asked to give your name, a contact telephone number, a PIN or password, your postal address, delivery address, e-mail address, and other contact or pertinent information. Send it Sweetly may also ask for other information required to provide a particular service, such as your business name, name and delivery address of someone receiving a gift you would like to order, and other relevant information. Information may also be collected by your presence on the Send it SweetlyWebsite, even if you have not registered or subscribed.
Generally, this information falls into one of four categories: (1) “Personal Information,” such as your name and e-mail address, which can be used to personally identify or contact you (or to confirm your identity in the case of user IDs and passwords), (2) “Billing Information,” such as your credit card information, which is a subset of Personal Information and which we may use to bill you for an order or a service you have knowingly purchased, (3) “Usage Information” such as your IP address, click patterns on the Send it SweetlyWebsite, ordering and product consumption patterns, opinions, reviews or other matter you have posted or submitted, and other information indicative of your purchase patterns and use of the Send it SweetlyWebsite, and (4) “Anonymous Information” which is extracted from Personal Information and Usage Information and then aggregated across users to determine the demographics, habits, preferences, or statistical characteristics of the Send it SweetlyWebsite users, but which cannot be used to identify you or your specific usage history.

How each type of information is used

Send it Sweetly will use your Personal Information as follows: (1) to regulate access to the Send it SweetlyWebsite and its features and services, as well as to your account (such as requiring passwords to place an item in your shopping cart or wish list or to submit an order); (2) to personalize and enhance your experience when visiting the Send it SweetlyWebsite; (3) to promote to you Send it Sweetly endorsed products or services (including contacting you by e-mail and sending you product catalogs via postal mail) provided that you may opt-out of receiving promotions from us through various mechanisms we provide (for example, an unsubscribe link at the bottom of newsletters and promotional emails); (4) to assist our partners and sponsors in promoting to you their cool products or services (including contacting you by e-mail and sending you their catalogs by postal mail), and also to share information with, or license it to, other cool companies who wish to promote their offerings to you or who offer list services to other cool advertisers, provided that third party promotions are generally performed through third party processors who perform mailings and promotions on our behalf and do not allow access to our mailing lists to our partners, and provided also that you may opt-out through various mechanisms we provide (for example, an unsubscribe link at the bottom of newsletters and promotional emails), and (5) for other internal or administrative purposes consistent with our mission of providing our users and members with the highest quality experience in a secure manner, including contacting you about critical updates to the Send it SweetlyWebsite or the products or services you purchase or use. In addition, we occasionally update and augment our user Personal Information through use of third party processing services which require us to share that information with that partner in order to make sure that the information we have is current and complete, and that processing partner may use information we provide to augment its own data.
We will use your Billing and Usage Information, as applicable, to bill you for your orders of Send it Sweetly products and for any Send it SweetlyWebsite services which you knowingly purchase, and to provide you with technical and billing support.
We will use Anonymous Information to optimize our marketing and product development efforts (such as keyword advertising purchases and search engine optimization), to determine the success of our marketing campaigns, to provide anonymous demographic information to sponsors, advertisers and partners, and other relevant commercial purposes which do not identify you individually. We may also provide Anonymous Information to our sponsors, advertisers and partners so that they may track the success of their advertising and promotional efforts, for example, to determine the demographic attributes and use preferences of visitors to pages in the Vosges Website that feature their products or services.
Send it Sweetly may use third party providers and subcontractors to process your orders, to support features and services offered on the Send it SweetlyWebsite, and for internal, administrative, and tracking purposes. Service through these providers may necessarily include providing them with some or all of your Personal Information, Billing Information (for credit card processing, collections, and related matters), and your Usage Information (for subcontracted services and features), but we will use diligent efforts to restrict use of this Information by these third parties to the specific purpose for which the third party has been engaged. Additionally, Send it Sweetly may share your Information with parents and affiliates under its control or common control, subject to the same restrictions described in this Policy.
In addition, Send it Sweetly specifically reserves the right, to the maximum extent permitted by law, to use or disclose any Information (a) for the purposes of enforcing our user agreements, use policies and the like or (b) when requested by law enforcement agencies (whether or not under subpoena), if we reasonably suspect a violation of our user agreements or use policies or any applicable law.

Information collected related to calfornia residents

We obtain the categories of Personal Information listed above from the following categories of sources:
  • Directly from our customers or their agents. For example, from information that our customers provide to order products.
    Indirectly from our customers or their agents. For example, through information we collect from our customers in the course of providing services to them.
  • Directly and indirectly from activity on our website (senditsweetly.com). For example, from website usage details that are collected automatically. In addition, like many companies, we use “cookies” which are small text files a website can use to recognize repeat users, facilitate the user’s ongoing access to and use of the site and to track usage behavior of, for example, the webpages you visit.
  • From social media websites, such as Facebook, Twitter, LinkedIn, YouTube, Instagram, and Pinterest.
  • From third parties that assist us in providing certain transactions and services (e.g. customer service, payment processing, hosting), even though it appears that you may not have left our Site.

Use of cookies, web beacons, and log files

Send it Sweetly uses a feature of your Web browser called a “cookie” — a file that your browser places on your computer’s hard drive to uniquely identify your computer. Send it Sweetly creates and then uses cookies to make log-in more convenient on the Send it SweetlyWebsite, to tell us whether you have previously visited the Vosges Website, to track your clicks through the website, and to help us determine whether you came to Send it Sweetly from a particular Internet link or advertisement. Cookies can also be used to save and retrieve passwords and to save information on past usage of features and other preferences. Send it Sweetly does not and cannot use cookies to retrieve Personal Information about you from your computer unless such information was knowingly and willingly provided by you.

Some of our business partners, subcontractors, sponsors, and advertisers use cookies through the Send it SweetlyWebsite (for example, banner advertisers) to track the success of our or their advertising and marketing efforts, which is standard practice for many of the websites you may visit. If you wish to restrict how cookies are placed on your computer, please check your browser settings, or check your browser’s “Help” information for instructions on how to enhance the security of your browser or limit use of and access to cookies. Please note that your browser’s security settings may disable some features or services on certain websites.
Similarly, Send it Sweetly, its advertisers, subcontractors, and other partners may also use “web beacons” (small image files which are used to track presence on web pages and surfing patterns) in a similar fashion to cookies, except that web beacons do not store any personal information on your computer. We may also use web beacons or similar technology to track clicks from our newsletters and the like.
Finally, servers owned or controlled by Send it Sweetly will log each website visitors’ IP address, browser type, operating system, referring and exiting URLs, and other statistical and technical information. Except for user policy, agreement, and law enforcement purposes, Send it Sweetly will treat this as Anonymous Information.

Posted information and use of community features

Although it is probably obvious, to the extent you submit or post any content to the Send it SweetlyWebsite (or any material which by its nature appears to be intended to be published or posted) or participate in any interactive or community feature on the Send it SweetlyWebsite, all of the information contained in your submission or communications will likely become published public information on the Send it SweetlyWebsite and possibly published by our affiliates or partners, and Send it Sweetly will not have any control over the use of such information by users and third parties with access to that information. Send it Sweetly reserves the right to use all of such information at its discretion without restriction.
Additional privacy policies and other terms may apply to use of any community or interactive feature or service available through the Send it SweetlyWebsite or otherwise provided by Send it Sweetly. Please check the pages containing those features and services for more information.

Marketing email communications

At various points on our websites, you have the option to join our email list and receive information about our products, services and offers. Also, if you provide us with your email address when you register online or update your account, place an order online or by phone, make a customer service inquiry, opt-in to receive our emails, shop online, request a catalog, participate in a sweepstakes, contest, promotion or survey, you may automatically be added to our email list and receive marketing or promotional information from us. Send it Sweetly will not share your email address third parties or with anyone outside of Send it Sweetly. Email addresses are only used for direct marketing communications to our customers.
If you do not wish to receive Send it Sweetly marketing emails, you may opt out, or unsubscribe, by clicking on the unsubscribe link found at the bottom of all Send it Sweetly marketing emails, or email our Chocolate Concierge Department at ande@senditsweetly.com. with “Email Unsubscribe” in the subject line and your name and email address within the email message. Please note that it may take several days for your unsubscribe e-mail to be processed, but using the unsubscribe link in a newsletter generally results in prompt processing.

Google analytics and remarketing

Send it Sweetly uses all features of Google Analytics. Google Analytics does not store any visitor specific data and we will not use visitor specific data in any way related to Google Analytics, Google Adwords, and Remarketing. Send it Sweetly uses remarketing and analytics to display content specific advertisements to visitors that have previously visited our site when those visitors go to other websites.

Personal information collected by social media sites

This Privacy Policy does not cover the privacy and security practices of the social media sites on which Send it Sweetly has Social Media Pages. Please review privacy policies and terms of service on the social media sites if you have any questions about their privacy or security practices.

The social media sites where Send it Sweetly has it Social Media Pages may provide aggregate information and analysis to Send it Sweetly about visitors’ use of our Social Media Pages. This allows us to better understand and analyze our user growth, general demographic information about the users of our social media pages and interaction with content on our Social Media Pages. Overall, this information may be used to help us understand the types of visitors and users of our social media pages and use of the content.

Other events

Please note that all information and material collected or provided, in any manner and of whatever nature, may be transferred or assigned by Send it Sweetly in conjunction with a merger or the sale of all or a portion of the Send it Sweetly business (or similar event).

Links to other websites

The Send it SweetlyWebsite contains links to third party websites and advertisements leading to promotions of third party products and services outside of our control. Send it Sweetly is not responsible for the privacy practices of such other websites or promotions. We encourage our users to be aware when they leave our website and to read the privacy statements of each website that collects personally identifiable information. This Policy applies solely to information collected by the Send it SweetlyWebsite and other websites operated or controlled by Send it Sweetly, and not any third party website.

Children

The Send it SweetlyWebsite and the functions and features we offer are not intended for use by children or minors. We ask that children and minors not use the website without their parents’ guidance and only after their parents have fully reviewed the terms applicable to such use, including the contents of this Policy, and agreed to be bound thereby.

Modifications; Cancellation

Send it Sweetly reserves the right to reasonably modify this Policy at any time by publication on the Send it SweetlyWebsite, by notice through email, or by other reasonable notification means. All such modifications will be binding on all registrants and users. If you are concerned, please check back periodically to review the current Send it Sweetly Privacy Policy.

If you do not agree with any such changes, or if you no longer wish to be subject to this Policy, you may contact Send it Sweetly (see above) to cancel your account, and upon complete payment of any amounts due and owing to Send it Sweetly (if applicable), Send it Sweetly will use diligent efforts to delete your Personal and Billing Information.

Priority

The terms contained in this Policy are subordinate to any contrary terms contained in any express user or membership agreement between a user and Send it Sweetly or to any express written agreement containing the signatures of authorized representatives of both parties.

Priority

Send it Sweetly’s liability from or arising out of this Policy or any breach thereof shall be, regardless of theory of liability or cause of action, limited to direct damages, shall not exceed US$100.00 under any circumstance, and is also subject to any general limits of liability stated in the Send it Sweetly Terms.

Copyright ©2021 Send it Sweetly 1405 1st Street Sarasota, FL 34236 Chocolate Boutique 1309 SE 47th Terrace Cape Coral, FL 33904 Chocolate Factory.